Feature Updates
Craft Personalized Offer Letters with Ease: Introducing Offer Letter Variables 
By Olayemi Jemimah Aransiola
May 24, 2024

First impressions matter. When crafting an offer letter, lenders have the opportunity to set the tone for a positive and enduring relationship with a borrower. However, manually inserting repetitive data can be time-consuming and prone to errors. Offer Letter Variables within Configure eliminates this hassle, enabling you to generate personalized and accurate offer letters with a few clicks.

Research shows that personalized communication can significantly impact customer engagement. A study by Epsilon reveals that 80% of consumers are more likely to do business with a company that offers personalized experiences. This is backed up by studies by Gallup Workplace that reported that customer-centric companies saw a 25% increase in customer loyalty and a 20% increase in customer confidence.

How Offer Letter Variables Work in Configure:

  • Product Configuration: Within the “Lend” section of Configure, navigate to “Settings > Product System.” Select your desired product, then “Product Configuration,” followed by “Offer Letter.” Here, you’ll find a comprehensive list of available variables.

Enhanced User Interface:

Copy Variables

Simply click on any desired variable to copy it. This makes it readily available for use in your offer letter.

Configure offers two ways to manage your offer letters:

  • Upload New Letter: Utilize the “Upload New Letter” option to access a sample offer letter that serves as a helpful guide for incorporating variables.
  • Customizable Templates: Configure allows you to upload your own custom offer letter template. You can then download or delete uploaded templates as needed.

Generating and Sending Offer Letters:

Effortless Offer Letter Creation:

Once a loan request is approved, you can generate a customized offer letter directly within the “Approved Loan Request” tab. Simply choose between your uploaded template or the system sample and click “Generate Template.” This automatically populates the offer letter with the specific borrower and loan details.

Seamless Delivery Options: Configure provides two convenient ways to send the offer letter to the borrower:

  • From Loan Origination Module: Access the “Request Detail” page for the specific loan request and select “Contact Borrower” from the three-dot menu. Here, you can attach the downloaded offer letter, compose a personalized message, and choose the communication channel (email, SMS, etc.).
  • From Inbox: Locate the borrower’s profile within your inbox and click the document upload icon located on the message bar. Choose “Upload a document” to send the offer letter to the borrower for their signature.

Important Considerations:

  • Variable Accuracy: For variables to function correctly, ensure they are used precisely as displayed within the configuration.
  • Borrower Data Completeness: Some variables may not populate if the corresponding borrower information is missing in the system.

Offer Letter Variables in Configure: A Powerful Tool for Success

By leveraging Offer Letter Variables within Configure, you can:

  • Save Time: Automate repetitive data entry and streamline offer letter generation.
  • Reduce Errors: Eliminate the risk of typos and inconsistencies with the automated data population.
  • Enhance Communication: Personalize offer letters and foster a positive borrower experience.
  • Boost Efficiency: Focus on building relationships instead of manual document creation.

Leverage Offer Letter Variables in Configure to create professional, personalized offer letters that enhance the borrower experience and streamline your loan approval process. Contact our team today to learn more about how Offer Letter Variables can transform your offer letter generation process.

By Olayemi Jemimah Aransiola
May 24, 2024
Schedule a Demo Call with us