5 Top Challenges Facing the Lending Industry in 2024
By Olayemi Jemimah Aransiola
February 16, 2024

The lending industry, a cornerstone of the global financial system, plays a pivotal role in fueling economic growth by providing capital to individuals and businesses. However, the lending industry faces many challenges that could affect its profitability, efficiency, and reputation in 2024 and beyond. 

This article will explore five of the most pressing challenges facing the lending industry in 2024 and how to overcome them.

5 Challenges Facing the Lending Industry

1. Customer Experience and Expectations

Today’s customers are accustomed to the instant gratification provided by digital services. This has translated into a rising demand for faster, more accessible lending services. 

Customers now expect loan approvals within minutes and funds in their accounts within hours. Customers also expect to receive instant decisions, transparent pricing, and flexible repayment options. 

Moreover, they expect a seamless and consistent experience across multiple channels, such as online, mobile, phone, or branch. Meeting these expectations is a significant challenge for traditional lenders who rely on lengthy credit checks and paperwork.

The impact of Fintech companies can also not be overemphasized. Leveraging advanced technologies like AI and machine learning, Fintech companies have disrupted the lending landscape. They offer seamless digital experiences, quick loan approvals, and personalized lending solutions. Fintech companies have also challenged the traditional lending models by using alternative methods for assessing creditworthiness, such as behavioral analytics, social media data, or biometric verification.

Their customer-centric approach has raised customer expectations, which, in turn, will push you out if you’re still practicing the traditional lending method, and you also stand the risk of losing market share, especially if you don’t consider robust all-in-one cloud platform.

2. Incorporating Artificial Intelligence (AI)

The need to deploy AI and machine learning to improve lending workflows is more apparent than ever. These technologies can automate repetitive tasks, enhance decision-making, and provide personalized customer experiences. Undeniably, the industry faces challenges meeting AI integration’s speed, accuracy, and 24/7 service expectations.

Food for thought is that understanding that technology aims to tap AI’s potential to revolutionize the lending industry by automating manual processes, reducing errors, and improving efficiency can help you amplify your lending business. 

This goes without saying that implementing AI is not without its challenges. It requires significant investment in technology and infrastructure and training for staff to use these new tools effectively. Furthermore, there are concerns about data privacy and security and the ethical implications of using AI in decision-making processes.

3. Unified Data Management

It is interesting how traditionally paper-heavy the lending industry still is in 2024 with complex processes and documentation. This makes data management a significant challenge. Consolidating data from various sources into a unified system is crucial for efficient decision-making. It will give you a comprehensive view of your customers, enhancing service delivery and risk management.

An important fact to note is that data is the lifeblood of the lending industry. It informs every decision, from loan approval to risk assessment. Managing this data, however, can be a daunting task. The reason is not far-fetched; traditional lending processes often involve a multitude of documents, from application forms to financial statements. This can lead to data silos, where information is stored in disparate systems, making it difficult to obtain a holistic view of a customer’s financial situation.

4. Speed of Loan Origination Process

One of the major complaints from small business owners is the slow decision-making process by traditional lenders. This starkly contrasts online lenders, who offer rapid approval timelines. The need for speed in the loan origination process is a significant challenge for the lending industry.

It is now an unchanging fact that speed is of the essence for your lending business to succeed in the current fast-paced world. This is particularly true in the lending industry, where the time it takes to approve a loan can make or break a business opportunity. This has been proven by how traditional lenders, with their lengthy approval processes, struggle to meet this demand for speed. On the other hand, online lenders, with their streamlined processes and use of technology, are able to offer rapid approval timelines. This is enough to put pressure on you if you’re still practicing traditional lending because you now need to speed up your loan origination processes.

5. Divergent Regulations and Compliance

The lending industry operates in a highly regulated environment. Navigating varying regulations across regions poses a significant challenge. You must ensure transparent and compliant lending practices to maintain your reputation and avoid hefty penalties.

Although regulations in the lending industry are designed to protect consumers and maintain the stability of the financial system, these regulations can vary significantly from one region to another.

This requires a thorough understanding of the regulations and a robust compliance framework.

How Configure is Addressing the Challenges in the Lending Industry

The lending industry faces numerous challenges in 2024, from incorporating AI to managing data and speeding up loan origination processes. Configure, a robust loan management system powered by Evolve Credit, provides innovative solutions to these challenges. Here’s how:

  1. Incorporating Artificial Intelligence (AI): Configure leverages AI and machine learning to automate and improve lending workflows. It provides you with advanced decisioning tools that improve the speed and accuracy of your loan decisions. This allows you to meet the 24/7 service expectations of today’s customers without compromising on the quality of your services.
  2. Unified Data Management: Configure addresses the paper-heavy nature of lending processes by digitizing the entire lending process. Transferring your lending business to Configure gives you a secure and intuitive platform to manage all your data in one place. This not only makes the lending process more efficient but also improves decision-making.
  3. Speed of Loan Origination Process: Configure helps to speed up the loan origination process, addressing one of the major complaints from small business owners about traditional lenders. The core lending solution provides an intuitive platform that eliminates errors and speeds up processes, allowing you to make quicker loan decisions.
  4. Divergent Regulations and Compliance: Configure can help you navigate the complex landscape of varying regulations across different regions. The system ensures that your processes are transparent and compliant with all relevant regulations. This is achieved through a robust compliance framework and a thorough understanding of the regulations.


While grappling with numerous lending challenges in 2024, the lending industry also has the opportunity to evolve and adapt. If you are willing to embrace technology, focus on customer experience, and innovate your services, you can turn these challenges into opportunities for growth and differentiation in 2024 and beyond.

By Olayemi Jemimah Aransiola
February 16, 2024
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